Terms and conditions

Privacy matters to us at We Clean Green

At We Clean Green, we care about your personal privacy and always aim for a high level of data protection. We never sell personal data to another company. This Privacy Policy defines how we collect and use your personal information. It also describes what rights you have, how you can exercise them, and how you can get in touch with us at We Clean Green.

Email

We Clean Green regularly sends out information and newsletters to those who have actively signed up. You can unsubscribe from these emails at any time. This means that you will no longer receive these emails in the future, unless you actively sign up again with us at hej@greenclean.se

The fine print – We Clean Green's Privacy Policy

We encourage you to read through our Privacy Policy before consenting to our processing of your personal data.

Contents:

1. Personal data
2. We Clean Green is the data controller
3. Changes to the Privacy Policy
4. What types of information do we collect?
5. How do we collect your information?
6. Information from other sources
7. How do we use the information?
8. Consent to email marketing, direct marketing and continued contact
9. How long is the data stored?
10. Who can access the data?
11. We share certain information as part of collaboration with third parties
12. Where is the data stored?
13. Your rights
14. How your personal data is protected
15. The Swedish Data Protection Authority is the supervisory authority
16. Contact details for We Clean Green

1. PERSONAL DATA

Personal data is information that, on its own or together with other data, can be used to identify, locate or contact an individual. Examples of personal data include name, phone number and IP address. Processing of personal data means any kind of handling of personal data, for example: collection, analysis, registration and storage. The data controller is the party that determines the purpose of the processing of personal data and decides which personal data is requested. The data controller is ultimately responsible for ensuring that the processing of your personal data takes place in accordance with applicable data protection legislation.

2. WE CLEAN GREEN IS THE DATA CONTROLLER

A data controller is the party that decides why and how personal data is to be processed. A data controller can, for example, be a government authority, an organisation or a company.

We Clean Green Sweden AB is the data controller for the processing of your personal data and is responsible for the personal data we store. Company registration number: 559268-9565. Address: Bollstanäsvägen 3, 192 78 Sollentuna.

If you have questions about your personal data, you can contact us at: dpo@greenclean.se

3. CHANGES TO THE PRIVACY POLICY

We Clean Green may make changes to the Privacy Policy. The latest version of the policy is always available at www.wecleangreen.se

For updates that are of material significance to our processing of personal data, or that may be of greater significance to you, for example a substantial change of purpose, you will receive information by email well in advance of the update taking effect. There, we will also explain the meaning of the update and how it may affect you.

4. WHAT TYPES OF INFORMATION DO WE COLLECT?

When you register via a form or visit our website, we store certain types of data, and you may also be asked to provide information. Depending on the situation, we may ask for the following personal data:

• Personal data
• Name
• Address
• Email address
• Phone number
• Personal identity number
• IP address*

• Payment information via Stripe Inc.
• Diagnostic data from your browser, mobile app or other applications
• Information about the content of the service

• Location
• Entry codes
• Reviews and ratings
• Dates
• Pet ownership

*Technical data: the URL through which you access our web pages, your IP address and user behaviour, browser type, language, and information for identification and operating system.

5. HOW DO WE COLLECT YOUR INFORMATION?

We collect and process data when you:

• Visit We Clean Green's website
• Use We Clean Green's applications
• Use We Clean Green's APIs
• Leave feedback or when we carry out customer surveys
• Contact us and use our support services

We Clean Green does not currently receive data from third-party services or other suppliers

6. INFORMATION FROM OTHER SOURCES

When you consent to us processing your personal data, you also agree that we may register other information about you. Based on publicly available information, we may also supplement your registered data with interests, age or other information relevant to the site.

7. HOW DO WE USE THE INFORMATION?

The information you provide may be used for the following purposes:

• Marketing
• Email campaigns
• Invitations.
• Customer care and information about our products so that we can give you a more personal experience and deliver product offers and other content that may be of interest to you.

We ask for your contact details in order to:

• Respond to enquiries.
• Send requested material, or otherwise fulfil what we have committed to.
• Add you to mailing lists for news and other content you have chosen to receive.

8. CONSENT TO EMAIL MARKETING, DIRECT MARKETING AND CONTINUED CONTACT

When you consent to us processing your personal data for the purposes stated above, you consent to:

• Us processing your personal data in accordance with this Privacy Policy.
• Us sending you direct marketing by email about our products or those of our partners.
• Us contacting you by email or phone.
• Subscribing to the type of emails you have chosen to opt into. You can update your subscription settings and decline further emails by following the link found at the bottom of all our emails, or by contacting us directly.

9. HOW LONG IS THE DATA STORED?

We only process personal data for as long as necessary to fulfil the purpose of collecting it, after which we delete the data. An active dialogue is defined as you having interacted with We Clean Green within the past 24 months by phone, by replying to email, by downloading material on the website, or by registering via a form.

If you have consented to the processing of your personal data in connection with opting into regular emails, we continue processing your personal data until you cancel your subscription. After that, we store your personal data for 24 months before erasing it.

10. WHO CAN ACCESS THE DATA?

Where necessary, we share your personal data with companies that are, in one way or another, subcontractors to us. These subcontractors are called data processors. A data processor is a company that processes information on We Clean Green's behalf and according to our instructions. We use data processors to help us with:

• IT services (companies that handle necessary operation, technical support and maintenance of our IT solutions).
• Payment transactions
• Sending emails in the form of newsletters
• Training and events.

When your personal data is shared with data processors, this only happens for the purposes we have specified. We check all our data processors to ensure they can provide sufficient guarantees regarding the security and confidentiality of personal data. We require them to guarantee the security of the personal data processed and to commit to following our security requirements as well as the restrictions and requirements that apply to international transfers of personal data.

11. WE SHARE CERTAIN INFORMATION AS PART OF COLLABORATION WITH THIRD PARTIES

We do not sell your personal data to third parties. If there is an ongoing relationship between you, us and any of our partners, we may share information about you such as: gender, age, place of residence and interests

If we have registered your data in connection with an event we run together with an external party, we may transfer the same categories of personal data as stated above, as well as name, phone number and email address, and any answers to additional form questions or free-text responses.

12. WHERE IS THE DATA STORED?

We always strive to have your personal data processed within Sweden. Where that is not possible, we choose, as far as possible, similar solutions within the EU

If you would like a copy of the safeguards that have been taken, or information about where these have been made available, you are welcome to contact us.

13. YOUR RIGHTS AS A DATA SUBJECT

All information about your rights is available on the website of the Swedish Data Protection Authority:

https://www.imy.se/privatperson/dataskydd/dina-rattigheter/

Your rights are summarised below

Right of access

We Clean Green is always open and transparent about how we process personal data. If you would like to know more about which personal data we process about you, feel free to contact us to gain access to your data. The information is provided in the form of a data extract describing the purpose, categories of personal data, retention periods and information about where the data was collected from.

Right to rectification

You can request that your personal data be corrected if the data is clearly inaccurate. As part of this, you also have the right to complete incomplete personal data.

Right to erasure

You can request the erasure of personal data we process about you if:

• The data is no longer necessary for the purposes for which it was collected or processed.
• You object to your personal data being used for direct marketing purposes.
• The personal data is being processed unlawfully.

Right to restriction

You have the right to request that our processing of your personal data be restricted. A restriction can be requested for several reasons.

• If you dispute the accuracy of the personal data we process, you can request restricted processing during the time we work to verify whether the personal data is correct.
• If you object to us erasing your data. This may, for example, be because you need the data we hold about you to establish, exercise or defend legal claims. In these cases, you can request restricted processing of the data with us.
• If you have objected to a legitimate-interest balancing test that we have carried out as the legal basis for a purpose. In that case, you can request restricted processing during the time we work to establish whether our legitimate interests outweigh your interests in having the data erased.

If processing has been restricted under any of the situations above, we may, apart from storage itself, only process the data to establish, exercise or defend legal claims, to protect the rights of another person, or where you have given your consent.

Right to object to certain types of processing

You always have the right to decline direct marketing and to object to any processing of personal data based on a legitimate-interest assessment. An objection can be made on two grounds:

• Legitimate interest: where we use a legitimate-interest balancing test as the legal basis for a purpose, you have the possibility to object to the processing. To continue processing your personal data after such an objection, we need to be able to demonstrate a compelling legitimate reason for the processing in question that outweighs your interests, rights or freedoms. Otherwise, we may only process the data to establish, exercise or defend legal claims.
• Direct marketing: you have the possibility to object to your personal data being processed for direct marketing. The objection also covers the analysis of personal data (so-called profiling) carried out for direct marketing purposes. Direct marketing refers to all types of outreach marketing measures, for example by post, email and SMS

If you object to direct marketing, we will stop processing your personal data for that purpose and cease all types of direct marketing.

14. HOW IS YOUR PERSONAL DATA PROTECTED?

We Clean Green uses IT systems to protect the confidentiality, integrity and availability of your personal data. We have implemented specific security measures to protect your personal data against unlawful or unauthorised processing (such as unlawful access, loss, destruction or damage). Only those individuals who genuinely need to process your personal data in order for us to fulfil our stated purposes have access to it.

15. THE SWEDISH DATA PROTECTION AUTHORITY IS THE SUPERVISORY AUTHORITY

The Swedish Data Protection Authority (Datainspektionen) is responsible for monitoring compliance with the legislation. Anyone who believes a company is handling personal data incorrectly can file a complaint with the Swedish Data Protection Authority.

If a personal data incident occurs, we are obliged to report it to the Swedish Data Protection Authority. An incident is an event that leads to accidental or unlawful destruction, loss or alteration of your personal data.

It may also be considered a personal data incident if the event leads to unauthorised disclosure of, or unauthorised access to, the personal data processed. The incident must be reported to the Swedish Data Protection Authority within 72 hours of its discovery.

16. CONTACT DETAILS FOR WE CLEAN GREEN

We Clean Green is the data controller for the processing of your personal data. If you have questions about our processing or wish to get in touch with us to exercise your rights, you'll find our contact details below:

We Clean Green Sweden AB

Company registration number: 559268-9565

Bollstanäsvägen 3, 192 78 Sollentuna

Email address: hej@cleangreen.se

Phone number: 08-30 74 14

CLEANING & COOKIES

WE CLEAN GREEN'S COOKIE POLICY

At We Clean Green, your privacy matters. Being able to trust one another is essential!

A cookie can be described simply as a small text file saved in the visitor's browser that makes it possible to recognise that browser. Under Swedish and European law, We Clean Green is required to inform you about which cookies are used and their purpose. Cookies do not contain directly identifiable information such as name, email address or phone number, only information about activity for the browser in question. Cookies also contribute to interest-based advertising, meaning that more relevant ads are shown to you depending on the content of the web pages you have visited.

There are two types of cookies. Persistent cookies save a file on your computer for a longer period. They are used on our website for statistics and analysis. The other type of cookie is called a session cookie, and it is used while you are active on wecleangreen.se. Session cookies are not stored on your computer for a long period; they disappear when you close your browser

We Clean Green uses cookies to provide better service to you as a visitor. For example, we track where on the site or app you click. The main reason is to gather statistics and to be able to follow how visitors navigate wecleangreen.se, so that we become more relevant to you. It's important to us at We Clean Green that our visitors feel we safeguard their personal privacy and that we clearly make available as much information as possible about how we use personal data.

If you want to turn off the use of cookies, you can do so in your browser settings. You can find more information about cookies at MinaCookies.se. Read more(www.minacookies.se) and in the instructions for the browser you use.

COOKIES ON WECLEANGREEN.SE

Your consent is required for the use of cookies, except for cookies that are necessary to enable the service you as a user have specifically requested. You give your consent by ticking the box confirming that you accept the website's use of cookies. Your consent is entirely voluntary, and you can withdraw it at any time. If you choose not to accept We Clean Green's use of cookies, our website's performance and functionality may be reduced, as certain features depend on cookies.

Below we inform you about the types of cookies we use on wecleangreen.se

Necessary

Necessary cookies help us make wecleangreen.se a secure and functional website. By enabling basic functions such as page navigation, they allow access to secure areas of the website. The website cannot function properly without these cookies.

Functional

Functional cookies make it possible to save data that changes the appearance or functionality of the website, for example your preferred language or the region you're in.

Statistical

Statistical cookies help us understand how visitors interact with the website by collecting and reporting data.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user, and thereby more valuable for publishers and third-party advertisers

WHICH COOKIES DO WE USE AND FOR WHAT?

Overview of the cookies used by We Clean Green

Name, Retention period, Use

CAN WE UPDATE THIS COOKIE POLICY?

We Clean Green may update this cookie policy from time to time to reflect, for example, changes to the cookies we use, or for other operational, legal or regulatory reasons. Please therefore visit this cookie policy regularly to stay informed about our use of cookies and similar technology.

HOW CAN YOU GET IN TOUCH WITH US?

You are always welcome to contact us if you have questions about how we use cookies. You'll find our contact details below:

We Clean Green Sweden AB

Company registration number: 559268-9565

Bollstanäsvägen 3, 192 78 Sollentuna

Email address: hej@cleangreen.se

Phone number: 08-30 74 14